Terms and Conditions for Sona 101

1. Introduction

Welcome to Sona 101. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Sona 101 ("the Platform", "we", "us", "our"). They govern your access to and use of the Sona 101 website, mobile application, and all associated services including casino games, sports betting, live dealer tables, and promotional offers.

By registering an account on Sona 101, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use the Sona 101 platform.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Sona 101. Where there is any conflict between these documents, these Terms take precedence unless otherwise stated.

2. Eligibility

To open and use a Sona 101 account, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate accounts are not permitted.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a Sona 101 employee.
• You must not have been previously excluded or banned from the Sona 101 platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Sona 101 reserves the right to request proof of age and identity at any point. If a player is found to be underage, their account will be closed immediately, all pending withdrawals will be cancelled, and any deposits made will be returned minus any winnings generated during the period of underage use.

3. Account Registration

Each player is permitted to hold only one active account on Sona 101. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Sona 101 uses automated systems to detect duplicate accounts and will close them without prior notice.

When registering, you must provide accurate and complete information including your full legal name, date of birth, email address, and phone number. You are responsible for keeping this information up to date. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.

You are responsible for maintaining the confidentiality of your Sona 101 login credentials. Do not share your password with anyone. Sona 101 will never ask for your password via email, live chat, or phone. If you suspect your account has been accessed without your authorisation, contact our support team immediately.

• Account registration is free. Sona 101 does not charge a fee to open an account.
• You may only register one account per household, device, and IP address.
• Accounts registered with temporary or disposable email addresses may be suspended pending verification.
• Sona 101 reserves the right to decline any registration application without providing a reason.

4. Deposits and Withdrawals

Sona 101 supports deposits and withdrawals via bKash, Nagad, Rocket, and direct bank transfer. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500.

Deposits are credited to your Sona 101 account instantly in most cases. If a deposit does not appear within 30 minutes, contact our support team with your transaction reference number and we will investigate.

Withdrawals are processed within four hours on average during normal operating hours. Sona 101 does not charge fees on standard withdrawals. However, your payment provider may apply their own transaction fees — check with bKash or Nagad directly for their current fee schedules.

• Withdrawals can only be made to a payment method that has been used to deposit into your account.
• Sona 101 may request identity verification before processing your first withdrawal.
• Withdrawals of bonus-derived funds are subject to wagering requirements being met first.
• Sona 101 reserves the right to delay withdrawals pending security checks. We will notify you if this applies to your account.
• Funds deposited in error cannot be reversed once play has commenced.

5. Bonuses and Promotions

Sona 101 offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each offer. The general bonus rules below apply to all promotions unless a specific promotion states otherwise.

• Bonuses are credited to your account as bonus funds, not real money, until wagering requirements are met.
• Standard wagering requirement is 20x the bonus amount unless stated otherwise in the specific promotion terms.
• Wagering contributions vary by game type. Slots typically contribute 100%, while table games and live casino may contribute less or not at all.
• Bonus funds expire 30 days after being credited if wagering requirements have not been met.
• Only one bonus can be active at a time. You cannot stack multiple bonuses.
• Sona 101 reserves the right to withdraw any bonus offer at any time without prior notice.
• Players who are found to be abusing the bonus system — including but not limited to low-risk betting strategies designed to clear wagering requirements — will have their bonuses voided and may have their accounts suspended.

If you do not wish to receive a bonus, you can opt out during the deposit process. Sona 101 recommends reading the full terms of any promotion before opting in .

6. Betting Rules

All bets placed on Sona 101 are subject to the specific rules of the game or event being wagered on. General betting rules that apply across the platform are listed below.

• Bets are final once confirmed. You cannot cancel or amend a bet after it has been accepted by the system.
• Minimum bet amounts vary by game. The platform-wide minimum is ৳50.
• Maximum bet limits apply to all games and are displayed within each game interface.
• In the event of a technical fault during a game round, the round may be declared void and stakes returned to the player.
• Sona 101 reserves the right to void any bet placed at incorrect odds due to a pricing error.
• For sports betting, if an event is cancelled or postponed beyond 48 hours, all bets on that event will be voided and stakes returned.
• Live betting markets may be suspended at any time at Sona 101's discretion.

Sona 101 uses certified random number generators for all casino games. The RNG systems are independently audited. Results are final and cannot be disputed on the basis of perceived unfairness once a round has been completed without a technical error.

7. Prohibited Conduct

The following activities are strictly prohibited on Sona 101. Engaging in any of these will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities.

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings obtained this way will be voided.
• Using stolen, fraudulent, or unauthorised payment methods to make deposits.
• Attempting to launder money through the Sona 101 platform.
• Creating multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Engaging in any form of harassment, abuse, or threatening behaviour toward Sona 101 staff or other players.

8. Privacy and Data

Sona 101 collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your data as described in that policy.

We collect information including your name, date of birth, contact details, payment information, and betting history. This data is used to operate your account, process transactions, comply with legal obligations, and improve the Sona 101 platform.

Sona 101 does not sell your personal data to third parties. We may share data with payment processors, identity verification services, and regulatory bodies where required by law. All data is stored securely using SSL encryption and access is restricted to authorised personnel only.

For full details on how your data is collected, stored, and used, please read our Privacy Policy.

9. Responsible Gaming

Sona 101 is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity, including deposit limits, session time reminders, loss limits, and self-exclusion options.

If you feel that your gambling is becoming a problem, we strongly encourage you to use the self-exclusion tool available in your account settings. You can also contact our support team at any time to request a cooling-off period or permanent account closure.

Sona 101 will never pressure players to continue gambling or to reverse a self-exclusion request. Our full responsible gaming policy is available at Responsible Gaming.

10. Limitation of Liability

Sona 101 provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• Sona 101 is not liable for any losses arising from platform downtime, technical errors, or interruptions to internet connectivity.
• We are not responsible for any losses resulting from a player's failure to read and understand the rules of a game before playing.
• Sona 101's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the claim.
• Nothing in these Terms limits Sona 101's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

11. Account Termination

You may close your Sona 101 account at any time by contacting our support team. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been met.

Sona 101 reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases involving:

• Breach of these Terms and Conditions.
• Suspected fraud, money laundering, or criminal activity.
• Provision of false or misleading information during registration or verification.
• Abusive behaviour toward staff or other players.
• Inactivity for a period exceeding 12 months (dormant account policy applies).

Where an account is closed due to a breach of these Terms, Sona 101 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited.

12. Changes to These Terms

Sona 101 reserves the right to update or modify these Terms at any time. When we make significant changes, we will notify registered players via email or a prominent notice on the platform. The updated Terms will display a revised "Last Updated" date at the top of this page.

Your continued use of the Sona 101 platform after any changes have been published constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please get in touch with the Sona 101 support team. We're available 24 hours a day, 7 days a week.

• Live Chat: Available on every page of the Sona 101 platform. Average response time under 5 minutes.
• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common questions.