Privacy Policy for Sona 101 Players

1. Introduction

This Privacy Policy explains how Sona 101 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the Sona 101 website and mobile application. It applies to all players based in Bangladesh and anywhere else the platform is accessible.

We take your privacy seriously. When you sign up for a Sona 101 account, you're trusting us with personal and financial information. That trust is something we don't take lightly. This policy is written in plain language so you know exactly what's happening with your data — not buried in legal jargon that nobody reads.

By registering an account on Sona 101, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not register or continue using the platform.

2. Data We Collect

Sona 101 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3. How We Use Your Data

Sona 101 uses the data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described below without obtaining your explicit consent first.

• Account Management: To create, maintain, and secure your Sona 101 account, including verifying your identity and age.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Legal Compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible Gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support.
• Platform Improvement: To analyse how players use Sona 101 and make improvements to the interface, game selection, and overall experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them.
• Fraud Prevention: To detect and prevent fraudulent activity, account takeovers, and misuse of the platform.

4. Who We Share Your Data With

Sona 101 does not sell your personal data. We share data only with trusted third parties who help us operate the platform, and only to the extent necessary for them to perform their services. All third parties we work with are contractually required to handle your data securely and in accordance with applicable privacy laws.

• Payment Processors: bKash, Nagad, Rocket, and bank partners receive the minimum financial data required to process your transactions securely.
• Identity Verification Services: We use third-party KYC providers to verify your identity and age during the account verification process.
• IT and Hosting Providers: Our platform infrastructure is supported by secure hosting and cloud service providers who store and process data on our behalf.
• Fraud Prevention Services: We share technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and all players.
• Regulatory and Law Enforcement Authorities: We may be required by law to disclose your data to government bodies, regulators, or law enforcement agencies. We will always comply with valid legal requests.
• Customer Support Tools: Our live chat and ticketing systems are powered by third-party support platforms. Conversations you have with our support team are stored within these systems.

We do not share your data with advertisers, data brokers, or any party for commercial purposes unrelated to the operation of Sona 101.

5. Cookies and Tracking Technologies

Sona 101 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference Cookies: Remember your settings such as language preference, display options, and notification choices so you don't have to set them every time you log in.
• Marketing Cookies: Used to track the effectiveness of our promotional campaigns. These are only active if you have opted in to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the Sona 101 platform and may prevent you from logging in or placing bets.

6. Data Retention

Sona 101 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods are as follows:

• Account and Identity Data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction Records: Retained for 7 years in line with financial record-keeping requirements.
• Support Communications: Retained for 3 years after the last interaction to allow for dispute resolution.
• Technical and Usage Data: Retained for 12 months in anonymised form for platform analytics purposes.
• Marketing Preferences: Retained until you withdraw consent or close your account.

Once the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked back to you as an individual.

7. Your Rights Over Your Data

As a Sona 101 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

• Right of Access: You can request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can request deletion of your personal data. Note that we may be unable to delete certain data where we have a legal obligation to retain it.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You can object to us processing your data for direct marketing purposes at any time. We will stop immediately upon receiving your request.
• Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8. Data Security

Sona 101 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and Sona 101 servers is encrypted using 256-bit SSL/TLS technology.
• Player passwords are stored using one-way hashing algorithms. Sona 101 staff cannot see your password in plain text.
• Access to player data within our organisation is restricted on a need-to-know basis. Staff who do not require access to your data for their role cannot view it.
• Our servers are hosted in secure data centres with physical access controls, fire suppression systems, and 24/7 monitoring.
• We conduct regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• In the event of a data breach that affects your personal information, Sona 101 will notify you and relevant authorities within 72 hours of becoming aware of the breach.

While we do everything we can to protect your data, no online platform can guarantee 100% security. You also play a role in keeping your account safe — use a strong, unique password for your Sona 101 account and never share your login credentials with anyone.

9. Minors and Age Verification

Sona 101 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process and we use third-party verification services to confirm that players meet the minimum age requirement.

If we discover that a player under the age of 18 has registered an account, we will immediately close the account, delete all associated personal data, and return any deposits made — minus any winnings generated during the period of underage use, which will be forfeited.

10. Changes to This Privacy Policy

Sona 101 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email and display a prominent notice on the platform.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically so you stay informed about how we handle your data.

Your continued use of Sona 101 after a policy update has been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account.

11. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way Sona 101 handles your personal data, please get in touch. Our support team is available 24/7 and will respond to privacy-related enquiries within 30 days.

• Email: [email protected]
• Live Chat: Available on every page of the Sona 101 platform. Average response time under 5 minutes.
• FAQ: Visit our FAQ page for answers to common privacy questions.

For data rights requests specifically, please email us with the subject line "Data Rights Request" and include your registered email address and the nature of your request. We will acknowledge receipt within 48 hours and provide a full response within 30 days.